Terms & Conditions

By continuing to access the Odyssey Pilates Studio or website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with the privacy policy, govern Odyssey Pilates’ relationship with you in relation to the website and studio. The term ‘you’ refers to the user or viewer of our website/studio. We reserve the right to update, change or replace any part of these Terms and Conditions at any time. It is your responsibility to check our website for changes. If you disagree with any part of these terms and conditions, please do not use this website.

Studio Terms & Conditions

Please read through the terms and conditions on our website thoroughly before enrolling for a class. When registering as a client with Odyssey Pilates, you agree to the terms and conditions as laid out on our website, www.odysseypilates.com

  • Our studio is an inclusive space. We will not tolerate any kind of discrimination or behaviour that creates a hostile and unpleasant environment for staff or members.

  • We endeavour to deliver all our classes on time and as advertised, however classes are subject to change or be cancelled without notice. Odyssey Pilates is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.

  • Out of consideration for the teacher and other clients we ask that you arrive at least 5 minutes before class. For security reasons the door to the studio is locked at the beginning of each class. If you are late, you may not be let in so as not to disrupt the class.

  • If a class you would like to attend is fully booked please send us an email at hello@odysseypilates.com saying what class and time you’d like to be added onto the waitlist for and we will notify you as soon as possible if a space becomes available alternatively you can book yourself into the ‘Waitlist’ class on the booking schedule.

  • You will be contacted via text, phone or email should a class be cancelled and your session will be credited back to your account.

  • To book into a class you must either have a valid class pass on your account or pay at the time of booking. Classes are on a first come first serve basis and can be booked up to 60 days in advance.

  • Odyssey Pilates is not responsible for the safekeeping of your belongings when attending a class in studio.

  • Odyssey Pilates and it’s Instructors have the right to refuse entry at anytime. Our instructors reserve the right to direct clients to a particular class type for safety reasons; instructors also reserve the right to turn clients away for any reason they deem necessary.

  • Classes at Odyssey Pilates may be physically strenuous and you voluntarily participate in them with full knowledge that there is risk of personal injury or death. You agree to follow all instructions given to you by Odyssey Pilates instructors and you acknowledge that any failure to do so will be at your own risk.

  • Odyssey Pilates is in no way liable for any injury, loss of property or death resulting from attending our studio.

  • Because we rely on social media for advertising, there may be times when the class is filmed or pictures are taken to be put onto social media. If you prefer not to be shown in our videos and pictures on social media, it is your responsibility to tell the instructor at the start of class. We have no control over clients posting content that shows other clients in the studio; we may reshare this content on our social platforms.

  • By booking into and participating in a class you automatically agree to these terms & conditions.

Pricing & Refunds

  • All prices are quoted in Euros (€EUR) and all transactions are processed in Euros (€EUR).

  • All prices are correct at the time of online publication. Prices are subject to change without notice.

  • Sale items are only available at the lower price during the sale period.

  • Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable.

  • We reserve the right to amend prices and printing errors.

  • Prices may increase from time to time to reflect increases in cost and benefits.

  • All purchases are final. Odyssey Pilates does not offer refunds, transfers, suspensions or extensions on services or products for change of mind, change of address or any other reason. We will consider extensions on class packs upon sudden injury, illness with a medical certificate and pandemic-related lockdowns.

  • All passes and memberships are non-transferable between clients.

  • Odyssey Pilates reserves the right to bill the client the cost of any additional bank fees which may incur from disputed or failed transactions regarding a clients account.

  • All payments are processed through Stripe, which is a third-party online payment system. Odyssey Pilates has nothing to do with any additional fees that may be charged as a result to clients having insufficient funds during payments.

  • Refunds will not be given unless goods/services are not provided and an extension on validity of Passes is not an option.

Intro Offers

  • Intro Offer Coupons are available only once per person.

  • Clients found to be using multiple accounts to purchase our intro offers more than once will be charged at the price of a casual class for all classes attended after the initial intro offer used. Additional penalties may apply.

Class Packs

  • 5 x Small Group Reformer Pack - Price €130. Redeemable for 5 x Small Group Classes. Must be used within 60 days of purchase date.

  • 10 x Small Group Reformer Pack - Price €245. Redeemable for 10 x Small Group Classes. Must be used within 90 days of purchase date.

  • 5 x Private 1:1 Reformer Pack - Price €300. Redeemable for 5 x Private 1:1 Sessions. Must be used within 60 days of purchase date.

  • All passes cannot be transferred to another client.

  • No extensions on any passes.

  • Limited space per class so preferred class cannot be guaranteed.

  • We recommend booking all classes in advance as refunds will not be given if you are unable to attend.

  • Classes as part of a class pass will not be refunded for late cancellations or no-shows.

  • Refunds will not be given for remaining classes if you are no longer able to make classes or your pass expires before all classes have been used.

  • Odyssey Pilates has the right to terminate a pass without notice for any unsatisfactory behaviour or other reasons decided by us, which occurs on our premises, in writing, or is directed at our staff or other members.

Memberships

Class Pack Options

  • 5 x Small Group Reformer Pack – €120
    Redeemable for 5 Small Group Reformer classes. Must be used within 60 days of first booked class.

  • 10 x Small Group Reformer Pack – €220
    Redeemable for 10 Small Group Reformer classes. Must be used within 90 days of first booked class.

  • 5 x Private 1:1 Reformer Pack – €300
    Redeemable for 5 Private 1:1 Reformer sessions. Must be used within 60 days of first booked class.

Important Information

  • All passes are non-transferable and valid only for the original purchaser.

  • No extensions will be granted once the pass expires.

  • Class sizes are limited, so your preferred class time cannot be guaranteed.

  • We recommend booking classes in advance to secure your spot.

  • No refunds will be issued for missed classes, late cancellations, or no-shows.

  • Refunds will not be given for unused classes if your pass expires before full use.

  • Odyssey Pilates reserves the right to terminate any pass without notice due to unsatisfactory behaviour or misconduct.

Small Group Reformer Memberships

Membership Options (28-Day Cycle)

  • 4-Class Membership – €95
    Redeemable for 4 Small Group Reformer classes every 28 days.
    Limited to 20 memberships.

  • 8-Class Membership – €175
    Redeemable for 8 Small Group Reformer classes every 28 days.
    Limited to 10 memberships.

  • 12-Class Membership – €240
    Redeemable for 12 Small Group Reformer classes every 28 days.
    Limited to 5 memberships.

Membership Terms

  • Minimum commitment of 4 consecutive 28-day cycles (4 recurring payments).

  • Memberships auto-renew every 28 days until cancellation.

  • To cancel, email us at hello@odysseypilates.com after completing your minimum commitment.

  • Memberships are non-transferable and valid only for the original purchaser.

  • Unused classes do not roll over to the next cycle.

  • If the studio closes for 1 week or more, your membership will be paused and extended.

  • You can pause your membership for up to 14 days for illness or holidays with advance notice.

  • Limited class sizes mean preferred class times cannot be guaranteed.

  • Classes must be cancelled at least 20 hours in advance, or they will be forfeited.

  • No refunds or credits will be issued for late cancellations, no-shows, or missed classes.

  • Odyssey Pilates reserves the right to terminate memberships for inappropriate behaviour or misconduct at any time.

For any questions or assistance, please contact us at:
hello@odysseypilates.com

Cancellation Policy

  • Our Cancellation policies are in place to ensure that everyone has inclusive access to classes.

  • Please be considerate of others and cancel your spot to free your space for someone else to have the chance to book. Cancellations are the responsibility of the person booking the class. They must be made using your account on this site.

  • We do not accept cancellations via email, phone or social media.

  • Cancellations made more than 24 hours before classes will get the session back.

  • Late cancellations made less than 24 hours before classes will forfeit the session.

  • No-shows and absences will forfeit the session.

Privacy Policy

We are committed to ensuring that your information is secure. In order to prevent loss, misuse, unauthorised access, modification, disclosure, alteration, or destruction we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mails sent to or from our website may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. We may collect the following information:

Name
Contact information including e-mail address
Date of birth
Emergency contact person
Credit card details
Payment history
Demographic information such as postcode
Other information relevant to customer surveys and/or offers
Sensitive information

Waiver Release Form

Please read the following terms carefully.

By participating in any class provided by Jamee-Maree Lewis (the Instructor) you consent to and agree to release the Instructor from liability according to, these terms. Unless the Instructor notifies you otherwise, this waiver and release will apply to all classes undertaken by you with the Instructor.

You acknowledge that:

• you are over 18 years of age;

• you understand that the classes are a form of physical activity and that there are inherent risks in undertaking any form of physical exercise;

• you have disclosed or will disclose to the Instructor prior to the class commencing, any pre-existing conditions that may place you at a higher risk of injury or inhibit your ability to participate in a class, this includes, but is not limited to:

o injuries, pain, or recent surgery;

o pregnancy or if you have recently given birth; or

o respiratory or heart conditions or high blood pressure.

• you will notify the Instructor if you experience any pain throughout the class and will immediately stop participating in the class if requested by the Instructor to do so;

• based on the information you provide, the Instructor may decide not to allow you to participate in a class, or may require you to provide a medical certificate affirming that you are able to participate in a class before allowing you to join, in the Instructor’s sole discretion;

• recommendations or instruction provided by the Instructor may not be tailored for your particular skill or ability level and it is your responsibility to assess whether you are able or want to participate in all or part of a class;

• you are solely responsible for ensuring that your physical environment is suitable for your participation in any class; and

• classes may be recorded by the Instructor for quality control, as well as promotional purposes. If you do not consent to the Instructor using video or still images taken during the class for promotional purposes, please notify the Instructor in writing.

To the extent permitted at law, you release and hold the Instructor (and where applicable its, directors, employees, and representatives) harmless from any liability, cost, expense, damages, or claims (including claims of negligence) arising from or which may be suffered or incurred in connection with your participation in any classes provided by the Instructor.